City Adopts Water Leak Adjustment Policy to Give Customer Refunds for Overcharges

By George Slaughter

Byron Hebert – City of Katy photo

The Katy City Council Monday adopted a policy that enables city water customers get their water bills adjusted during the recent winter storms, when many Texans found themselves with burst water pipes.

In addition, the city will waive late fee penalties for all city water customers for February 14-March 15. The policy goes into effect immediately.

According to the policy, an adjustment will happen when the usage for a water meter for February 14-March 15 is 10% or greater than usage for that meter for January 15-February 14.

If approved, the customer’s bill will be adjusted to the usage for that meter for the period of January 15-February 14.

Hebert about 375 city water customers could be affected by this new policy.

City water customers hoping for an adjustment are asked to review and submit their January and February water bills, along with supporting paperwork such as receipts for bills or plumbing work, along with a form on the city website. Paperwork can be delivered electronically or in person to City Hall, 901 Avenue C.

“It’s a good thing,” City Administrator Byron Hebert said, adding that the policy had to be adopted by the city council for it to go into effect. He said the city worked with City Attorney Art Pertile to create the policy.

For more information, city water customers are asked to email

Deadline for submissions is May 31.