DigWorld Hiring for Hospitality Manager

Hospitality Manager Job Description We are looking for a passionate relationship builder, dynamic guest experiences cultivator, and savvy digital experience curator. Is that you? Come help us create memorable experiences for guests and employees through a construction-themed adventure park environment.

DigWorld is the newest family-friendly entertainment option in the greater Houston area offering the only all-ages construction-themed adventure park in Texas.

Our mission is to provide memorable, family-friendly experiences for our guests and serve as a leadership development training ground for our employees. We take our mission seriously, but not ourselves, meaning that we find the joy in what we do and are not afraid to laugh, especially at ourselves.

As a Hospitality Manager, you will be responsible for establishing and maintaining guest services. The position is responsible for the various tasks involved in the overall operation of the park and specifically within the groups (field trips and birthdays) and marketing departments. Responsibilities include but are not limited to creating a dynamic guest and employee experience; measuring business trends; maximizing profitability by developing staff and controlling expenses; cultivating safety and risk management procedures; and ensuring that the park’s birthdays/groups operations and marketing/social media presence are customer-friendly, efficient, knowledgeable and welcoming. The hospitality manager will also be expected to handle guest concerns and complaints.

Hospitality Manager essential functions:

  • Ensures that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest and by maintaining outstanding standards, solid product knowledge and all other components of guest services.
  • Helps hire, train, develop and communicate with all park staff as well as assesses performance on a regular basis.
  • Implements and maintains guest service standards.
  • Plans and assigns daily goals, tasks and assignments.
  • Ensures proper completion through follow-up. Monitors department performance through the analysis of reports, guest surveys, and evaluations.
  • A highly self-driven sense of motivation
  • Time management and organizational skills
  • Performs any other duties as assigned by general manager