Personal Service Complements Online Capabilities AUSTIN, Texas — Online processes were invaluable to FEMA in the wake of Hurricane Harvey, helping expedite hundreds of thousands of requests for assistance. But sometimes there’s no substitute for meeting someone face to face. When Cindy Halliday’s online application ran into complications, her heart fell. She had just watched 3 feet of water accumulate in her Wharton, Texas, home, and she needed help getting her household back in shape. Halliday […]
