Life Care Services Awarded Highest Customer Satisfaction
Among U.S. Senior Living Communities in 2019
Richmond, TX – The Delaney® at Parkway Lakes, managed by Life Care Services®, An LCS® Company, announced that its management company ranked highest in customer satisfaction in the J.D. Power 2019 U.S. Senior Living Study. The Delaney at Parkway Lakes is proud to be a part of Life Care Services, which achieved the highest score in all seven study factors: resident services and activities; community staff; food and beverage; new resident orientation; resident cost; community and grounds; and resident apartment unit. Life Care Services, the nation’s second-largest senior living operator, scored 843 on a 1,000-point scale, a full 49 index points above the second-highest performing senior living organization.
The J.D. Power 2019 U.S. Senior Living Study examines industry-level performance metrics of senior living providers, and highlights the best practices that are critical to customer satisfaction, advocacy, and loyalty. The study’s comprehensive view of the senior living resident experience provides an independent and objective measure of the overall satisfaction levels among U.S. customers. The Delaney at Parkway Lakes serves more than 99 residents and 89 team members.
“Our company is committed to providing the resources for communities to deliver an exceptional resident experience driven by innovation, signature programs and quality services. The J.D. Power award represents the voice of the senior living customer, and I can’t think of a more important voice than that of the residents we serve,” says Joel Nelson, president and CEO of LCS, the parent company for Life Care Services. “The Delaney at Parkway Lakes employees have a passion for serving seniors, and their dedication to its residents continually inspires me.”
J.D. Power surveyed 3,021 residents, family members, and friends of residents living in independent living, assisted living, or memory care communities across the United States.
For more information about The Delaney at Parkway Lakes, visit TheDelaneyatParkwayLakes.com or call (832) 945-1800.
About Life Care Services®
Life Care Services, An LCS Company, is the second-largest operator of senior living communities in the nation and has expertise in the management of both Life Plan Communities and rental communities. From independent living to assisted living, skilled nursing to memory care, Life Care Services has the experience required to boost community financial performance, increase occupancy, and develop new lifestyle and health initiatives to meet consumer expectations and help communities thrive. For more information, visit lifecareservices-seniorliving.com.
About The Delaney at Parkway Lakes
The Delaney at Parkway Lakes is located near the intersection of Bellaire Blvd. and South Peek Road in the Parkway Lakes master-planned development. The community offers 120 private apartment residences designed for those seeking an independent, carefree lifestyle. In addition, the community features Hamlets at The Delaney, neighborhoods comprised of 55 residences for those who need assistance with the activities of daily living as well as 32 studio suites for residents with Alzheimer’s and other dementias who benefit from specialized memory care programming. The community is managed by Life Care Services®, An LCS® Company.