KATY, Texas—RVBusiness Magazine recently released the list of its 2019 Top 50 RV Dealers in North America Award recipients, which included local RV dealer Ron Hoover RV & Marine Centers of Katy, Texas.
Chris Hoover, President of Ron Hoover RV & Marine Centers of Texas, which has 9 stores, said, “this award is a result of, and is dedicated to, the employees of Ron Hoover RV & Marine Centers who day by day, make our company happen, and help to make our customer’s dreams of family leisure become a reality”.
RVBusiness and marketing communications agency BJ Thompson Associates asked RV manufacturers to nominate dealers across the United States and Canada who exemplify best practices and excellence in their field. Nominees were then invited to fill out comprehensive applications covering a wide array of subjects, including practices pertaining to consumers, staff, marketing, charitable endeavors and overall business procedures. An independent panel of industry experts then pored through scores of applications during an intensive two-day, closed door session at the RV/MH Hall of Fame & Museum in Elkhart, Ind., known as the “RV capital of the world.”
RVB Top 50 Administrator BJ Thompson said the selection process was exceptionally intense this year.
“Our panel of judges was about as intensely engaged as we’ve ever seen in completing their evaluations and final selections. There were some dynamic debates among the judges regarding the dealer finalists,” Thompson reported. “We saw evidence of dealers not resting on their laurels of past performance but placing additional emphasis on service technician training and pressing for even higher levels of customer satisfaction.”
Hoover Company President Chris Hoover explained the company story: “My father, Ron Hoover, started our company with two simple goals: 1) to make buying boats and RVs simple, easy, and affordable; and, 2) to provide outstanding service after the sale. Thirty two years later, his recipe remains the same. I count it a privilege to take this tradition of excellence into the future and into the new and exciting world of future generations.”
The RVB Top 50 Awards honorees will be publicly recognized on stage Nov. 13, at an all-industry reception held during the Recreation Vehicle Dealers Association International Convention/Expo at Caesars Palace Las Vegas Hotel & Casino, thanks to support from program sponsors Airxcel, Brown & Brown, Cummins Power Generation, Dometic Corp., Freightliner Custom Chassis Corp., Lippert Components Inc., Northpoint Commercial Finance, NTP-StAG, Protective Asset Protection, and Wells Fargo CDF.
Chris Hoover expressed his feelings about being recognized among his peers and industry members by saying “It is an honor to receive this award, and I am proud to be associated with the other honorees, many whom I know to be the best of the best because of my associations and friendships with them within the industry. We all strive to make this industry worthy of the confidence placed in us by our customers, and we are committed to always providing the very best options for our customers to help them make family memories that last a lifetime.”