Carrie Surratt, Fort Bend County Tax Assessor-Collector, is excited to announce same-day appointment scheduling for automobile and property tax transactions. County residents can go to www.fortbendcountytx.gov/taxappointment via their computers or mobile devices and see current wait times for each tax office, as well as schedule appointments online.
“This new feature is an excellent tool to decrease wait times and increase flexibility for our customer base,” said Ms. Surratt. “County residents can view the approximate wait times for each transaction type at a given office and choose the office they wish to visit. They would then enter their cell phone number and select the purpose of their visit. Finally, the Wait Anywhere system will then assign an appointment time and send a confirmation text message.
“Running behind schedule? Simply reply to the reminder text and request more time,” Ms. Surratt added.
Instead of sitting in a crowded lobby, customers can run errands and/or grab a bite to eat while waiting on their appointment time. Once they arrive at the designated tax office, residents will check in at the kiosk with the same phone number they used to schedule the appointment. The next available tax clerk will assist them shortly.
All Fort Bend County residents are encouraged to visit www.fortbendcountytx.gov/taxappointment to see the new wait time and online scheduling system in action.