Patients with certain acute symptoms can access convenient care from their smartphone or computer
Kelsey-Seybold Clinic is now offering two telemedicine options for KelseyCare Health Plan members: E-visits (medical visits conducted through a secure electronic exchange) and Video Visits (medical visits conducted through a secure, live video exchange.) Telemedicine is delivered to patients by Kelsey-Seybold Clinic providers who have access the patient’s medical records and can send secure updates to the patient’s primary care physician.
“Telemedicine is a growing field in medicine that helps connect patients with a medical provider safely, conveniently and from a location of their own choosing – making care more accessible to those who aren’t able to get in to see their physician,” said Donnie Aga M.D., Medical Director for Healthcare Innovation, Kelsey-Seybold Clinic. “Our telemedicine program will be unique because our patients are talking to Kelsey-Seybold providers who will have access to the patient’s records and see their complete medical history. This allows the provider to have better insight and look at the patient’s entire picture of health.”
Kelsey-Seybold’s two telemedicine options are similar in that they both offer patient’s remote access to a board-certified Kelsey-Seybold Clinic provider who can review their medical records and send secure updates to the patient’s primary care physician or Pediatrician– but they differ in execution:
| E-visits
-Patients must log into MyKelseyOnline account from a digital device to access E-visits. (not available on the MyChart App) -Patients communicate with the medical provider through a secure electronic system via MyKelseyOnline. -E-visits can be requested for the following symptoms (Adult symptoms): · Allergy · Back pain · Cough/cold, flu or sinus infection · Pink eye · Urinary tract infection · Gastroesophageal reflux · Vaginal Discharge -E-visit charge is $25 -E-visit hours of operation:
ADULT (18+ years) · Mon. – Fri., 8 a.m. – 9 p.m. · Sat. & Sun., 10 a.m. – 4 p.m.
PEDIATRICS (4 -17 years) · Mon. – Fri., 8 a.m. – 4 p.m. and 5 p.m. – 9 p.m. – E-visits can be requested for the following symptoms (Pediatric symptoms): · Allergies · Cold · Constipation · Cough · Diarrhea · Flu · Heartburn · Red Eye · Sinus |
Video Visits
-Patients can log into MyKelseyOnline or the MyChart app from their smartphone or from a camera-enabled computer using their MyKelseyOnline account to make a Video Visit appointment. -Patients communicate with the medical provider through a secure video system. -Video Visits can be requested for 50 medical conditions, including: · Sprained ankle or knee · Insect bite · Shingles · Laryngitis · GERD · Eczema · Ear infection · Burns · Bladder infection · Cough/cold, flu or sinus infection -Video Visit charge is $35 -Video Visit hours of operation: · Mon. – Fri., 8 a.m. – 5 p.m. |
“Patients are seeking out ways to access convenient care for themselves and their family,” said John Lyle, Vice President of Operations, Kelsey-Seybold Clinic. “We value the relationship our patients have with their doctors – and having their medical history available through the electronic medical records system will help our Kelsey-Seybold telemedicine providers treat patients more effectively and keep their care coordinated.”
KelseyCare health plan members who are interested in learning more about Telemedicine Services can visit: kelsey-seybold.com/telemed.