During the past week, you’ve had a lot of numbers thrown at you –numbers of crews working, people with/without power, etc. But what they simply mean is that we’re a company of people hard at work to help things return to normal as quickly as we can.
Check our Facebook page for news, pictures and updates about what’s going on around our community from all 12 of our Service Centers from Galveston and Brazoria County to Fort Bend to Humble.
As of Thurs. afternoon, we’ve restored power to 807,000+ meters. We have about 37,000+ customers without power, of which 14,000 are still inaccessible due to high water or the equipment serving them is not accessible due to water.
Here are just a few of the things we were able to get done yesterday.
- Galveston Service Centerteams have restored Pleasure Pier and businesses along Seawall Blvd. so people can start working again in time for the Labor Day holiday, which is a big economic driver for the city.
- Teams from Fort Bendand Sugar Land are getting new power set up for FEMA and other emergency response organizations who will help thousands of people who lost their homes transition to temporary housing.
- Our Contact Center teams in Houston and Minnesota have talked to almost 59,000 people since Friday during their most stressful situations.
We’re committed to keeping you safe and informed about our outage and restoration efforts. Here’s what you need to know now.
- While water on a particular street may have receded, the equipment that needs to be repaired (what’s really causing the outage) may be in an area that is still impacted by flooding. This is one of our biggest challenges.
- If your neighbor has power but you don’t, there may be a problem with your home’s weatherhead – that’s the line that connects our service line to your home. The issue could also be in your breaker panel. You’ll need a licensed electrician to get these fixed before we can come back and restore power.
- Our Outage Trackeris proving to be a reliable source of public information about outages throughout our area.
If you have power, here’s what you need to do to stay safe:
- If you experienced flooding above the electrical outlets in your home, contact a licensed electrician before turning on the main circuit breaker or trying to restore power.
- Even if you call and ask us to remotely disconnect service, there still could be voltage present. When you ask us to disconnect remotely, we’ll ask you to confirm it before proceeding and will remind you to take precautions around your breakers.
- Here’s more post-flooding safety informationyou can use.
Please stay tuned to Twitter.com/CNPAlerts and Facebook.com/CenterPointEnergy for the latest updates about our service restoration efforts and information about how to safely get the electricity and natural gas back in working order in your home.
Finally, thanks for your patience, kudos on social media and your positive attitude throughout #Harvey. Be assured we are doing everything we can to get services back on for everyone safely and quickly.